Job  Responsibilities

• Serve as the primary point of contact for truck/buses service customers.
• Confirm the quotation and associated service as per the appointment schedule to obtain customer approval before starting work.
• Maintain regular communication with customers throughout the service process to ensure transparency and smooth vehicle delivery.
• Coordinate closely with workshop teams to ensure timely execution of agreed service commitments.
• Verify parts availability prior to starting repairs to ensure completion within the agreed timeframe.
• Promote and drive sales of labor, oils, and parts to achieve service revenue targets.
• Ensure high levels of customer satisfaction and adherence to company service standards.

Requirements

• At least four years of relevant experience in a Service Advisor role within a commercial vehicle service .
• Strong technical understanding of truck /buses systems and maintenance requirements.
• Ability to work under pressure and handle multiple priorities effectively.
• Strong organizational and execution skills.
• High sense of ownership and accountability

Key Responsibilities:

Requirements:

Join Our Team as a Live Chat Agent!

Are you passionate about customer interaction, technology, and the automotive world? We’re looking for a dynamic Live Chat Agent to represent the BMW & MINI brands through seamless digital communication.

What You’ll Do:

• Engage with customers via live chat—promptly, professionally, and personably—in both Arabic and English
• Provide accurate support and information on vehicle models, service bookings, and spare parts
• Manage multiple chats simultaneously with speed and precision
• Understand customer needs and ensure their experience is smooth and satisfying
• Collaborate with internal teams (sales, service, parts, and customer care) for efficient routing and follow-up.
• Log and document all interactions in our CRM system in real time

What We’re Looking For:

Languages & Education:

• Fluent Arabic and English (written & spoken)
• Preferred graduates: Faculty of Arts, Alsun, or Education

Experience:

• 2+ years in customer service, digital support, or live chat roles
• Experience with chatbots, WhatsApp Business API, or digital platforms is a big plus
• Automotive industry background is highly valued

Tech Skills:

• Comfortable with CRM systems
• Basic understanding of API integrations and digital communication tools

Soft Skills That Shine:

• Clear and empathetic communicator
• Problem-solver with a customer-first mindset
• Detail-oriented, organized, and able to multitask efficiently
• Adaptable, proactive, and a strong team player

Good to have:

• Experience developing chatbots or using live chat platforms
• Knowledge of SEO/SEM best practices
• Familiarity with the automotive sales and after-sales journey

Language Fluency:

• Native or Near-Native Fluency in Arabic (both Modern Standard Arabic and relevant dialects for informal communication), (written and spoken).
• Fluent in English (written and spoken).

Experience:

• Proven experience (2+ years preferred) in a customer service, digital communication, or similar role.
• Direct experience managing and optimizing chatbots (e.g., using platforms like ManyChat, Dialogflow, or custom solutions) is highly desirable.
• Experience with WhatsApp Business API or similar business messaging platforms.
• Prior experience in the automotive industry (dealership, manufacturer, after-sales) is a significant advantage.

Technical Skills:

• Familiarity with CRM systems (e.g., Salesforce, Zoho CRM, Microsoft Dynamics).
• Basic understanding of API integrations is a plus.
• Proficiency in using digital communication tools and platforms.

Soft Skills:

• Exceptional Communication Skills: Clear, concise, and empathetic communication in both written and verbal forms.
• Problem-Solving Abilities: Strong analytical and problem-solving skills to effectively address customer inquiries and technical issues.
• Customer-Centric Mindset: Passion for delivering excellent customer service and building positive customer relationships.
• Attention to Detail: Meticulous in content creation, response accuracy, and data entry.
• Adaptability: Ability to quickly learn new technologies and adapt to evolving customer needs and business processes.
• Team Player: Collaborative mindset with the ability to work effectively with cross-functional teams.
• Proactive & Self-Motivated: Ability to work independently and take initiative.
• Time Management: Excellent organizational and time management skills to handle multiple tasks efficiently.
• High IQ.

Preferred Qualifications:

• Experience with specific chatbot development platforms.
• Knowledge of SEO/SEM best practices for digital content.
• Experience with live chat tools in addition to chatbots and WhatsApp.
• Understanding of the automotive sales cycle and after-sales processes.

Job Description

• Receive calls from BMW hotline number and greet customers warmly to ensure customer satisfaction.
• Maintain a positive, empathetic and professional attitude toward customers at all times and ascertain problem or reason for calling to ensure resolving the problem.
• Handle customer complaints and follow up with customer cases with the relevant departments to ensure that the needed actions are taken.
• Classify the customers’ complaints and inquiries to be analyzed by the VOC team.
• Respond promptly to customers’ questions and inquiries related to products and services.
• Follow up with communication procedures, guidelines, and policies to provide professional customer support.

Knowledge and skills: 

• Bachelor's degree
• 1-5 years of experience.
• Excellent user of Microsoft Office Applications

Personal skills

• Customer oriented
• Excellent communication skills
• Phone etiquette
• Ability to work under pressure

An “Internship” is a form of practical learning that integrates knowledge and theory with practical application, it is beneficial for the Students and the Corporate:

• An effective internship program gives students the opportunity to gain experience in professional fields.
• Well selected interns may be potential candidates for further recruitment.

An “Internship” is a form of practical learning that integrates knowledge and theory with practical application, it is beneficial for the Students and the Corporate:

• An effective internship program gives students the opportunity to gain experience in professional fields.
• Well selected interns may be potential candidates for further recruitment.

An “Internship” is a form of practical learning that integrates knowledge and theory with practical application, it is beneficial for the Students and the Corporate:

• An effective internship program gives students the opportunity to gain experience in professional fields.
• Well selected interns may be potential candidates for further recruitment.

An “Internship” is a form of practical learning that integrates knowledge and theory with practical application, it is beneficial for the Students and the Corporate:

• An effective internship program gives students the opportunity to gain experience in professional fields.
• Well selected interns may be potential candidates for further recruitment.

An “Internship” is a form of practical learning that integrates knowledge and theory with practical application, it is beneficial for the Students and the Corporate:

• An effective internship program gives students the opportunity to gain experience in professional fields.
• Well selected interns may be potential candidates for further recruitment.

An “Internship” is a form of practical learning that integrates knowledge and theory with practical application, it is beneficial for the Students and the Corporate:

• An effective internship program gives students the opportunity to gain experience in professional fields.
• Well selected interns may be potential candidates for further recruitment.

Job Description

Job Requirements

• Bachelor's degree in engineering 
• 2-5 years of experience in automotive reception in a premium brand
• Very good knowledge of Microsoft Office Applications
• Very good knowledge of Aftersales applications (ISTA, ISPA, Next, Auto line, ETK, KSD..)
• Customer & Service Orientation
• Relationship Building
• Communication with Impact
• Brand Identification with BMW/MINI
• Problem Solving
• Motivation to Perform & Achieve Results
• Flexibility & Willingness to Learn 
• Self-Management & Resilience
• Team Orientation
• Very good command of English

Job Description:

• Control the distribution of repair orders in the Body/paint shop to enhance optimization of resources.
• Distribute the work orders according to his technician’s abilities to ensure timely completion with full efficiency.
• Record the available hours in the Body/paint shop to utilize this time in the most efficient way.
• Record technicians’ times for repair operations to monitor and ensure efficiency & utilization.
• Establish repair times for non-standard operations so that efficiency can be measured.
• Ensure proper use of time clock & the clocking process by the productive staff on the loading area on both DLCC (Daily Labor Clocked Card) & job cards to maximize efficiency.
• Continuously monitor workloads, their priorities & keep the reception informed with the vehicles repairing status so that they can make realistic commitments to their customers based on the completion time.
• Inform the additional needed repairs to the Service Advisors to get their approvals by the customers.
• Provide technical advice to the Service Advisors on need for clarification.
• Ensure that all operations on the job cards have been carried out fully and in compliance with the desired technical standards to ensure quality and customer satisfaction.
• Ensure that all the registered jobs are completed & that vehicles were checked & tested against the customer inquiry/complaint to ensure performance quality.
• Ensure that the waste and garbage are disposed according to the guidelines laid down for the protection of the environment.
• Ensure that the warranty parts are replaced and delivered by the technicians after cleaning.

     Location: Alexandria

      Requirements:

• B.SC of Mechanical Engineering
• 2-5 years of experience in a similar position
• Very good user of Aftersales applications
• Customer & Service Orientation
• Relationship Building
• Communication with Impact

Job Description:

·      Achieves sales targets by generating the sales of  cars to prospective purchasers and maintaining an exceptional standard of customer care through maintaining BMW/MINI sales process.

·         Builds a rapport with customers by welcoming them and accurately logging activities on the Auto Line system.

·         Identifies the customer needs by taking them through a thorough needs analysis to fully understand their needs and interests.

·         Makes suitable product recommendations to the customer in accordance with the needs analysis.

·         Conducts business development and networking activities to generate sales.

·         Handle walk-in customers & communicate with the old customers in the data base through the social media (SMS, calls, WhatsApp, Facebook and Instagram) with all the updates and offers.

·         Promote sales through word of mouth by communicating with the customers & friends.

·         Provides the customer with required documents such as car offer, cover letter, and financial offer with all the specifications and price to ensure applying the sales process.

·         Offers different payment options to customers such as bank loan to facilitate the payment.

Qualifications:          

·         Bachelor's degree preferably in any related field.

·         1-5 years or Sales experience.

·         Excellent knowledge of Microsoft Office.

·         Fluent English Language.

·         Customer and Service Orientation.

·         Relationship Building.

·         Communication with Impact.

·         Brand Identification with BMW/MINI.

·         Problem Solving.

·         Business-Oriented Thinking & Resource Management.

·         Building Strategy & Driving Change.

·         Motivation to Perform & Achieve Results.

·         Flexibility & Willingness to Learn.